We have listed a number of common questions we get asked on this page to help you.
Frequently Asked Questions
If there is one that you think should be on this page please contact us and let us know.
Are you looking for Flower Delivery in Christchurch? We are here to help and answer any question you have.
We are a Christchurch based florist who can arrange for your gift to be delivered anywhere in the Canterbury region during weekdays. We do have limited rural deliveries on the weekends. Feel free to call us on 0800 379 1234 if you are unsure whether we are able to deliver to your requested area.
DELIVERY AREAS
Addington, Aranui, Avondale, Avonhead, Avonside, Balmoral Hill, Beckenham, Belfast, Bexley, Bishopdale, Bromley, Bryndwr, Burnside, Burwood, Carlton Mill, Casebrook, Cashmere, Cracroft, Dallington, Fendalton, Ferrymead, Halswell, Harewood, Heathcote Valley, Hei Hei, Hillmorton, Hoon Hay, Hornby, Hyde Park, Ilam, Islington, Linwood, Lyttelton,Mairehau, Marshland, Masham, Merivale, Middleton, New Brighton, North Linwood, North New Brighton, North Shore, Northcote, Northwood, Oaklands, Opawa, Papanui, Parklands, Phillipstown, Queenspark, Redwood, Regents Park, Riccarton, Riccarton Park, Richmond, Russley, St. Albans , St. Martins, Shirley, Sockburn, Somerfield, South New Brighton, South Shore, Spreydon, Sumner, Sydenham, Taylors Mistake, Upper Riccarton, Waimairi Beach, Wainoni, Waltham, Westhaven, Westlake, Westmorland, Wigram Park, Woolston.
All the above areas cost $17.00 for delivery. If you are unable to see your delivery area please look at Outer Christchurch.
Lincoln, Rolleston, Kirwee, West Melton, Darfield, Weedons, Prebbleton, Tai Tapu, Amberley, Brooklands, Burnham Township, Fernside, Greenpark, Ladbrooks, Leeston, Irwell, Kaiapoi, McLeans Island, Manderville, Moncks Spur, Clifton, Mount Pleasant, Ohoka, Rangiora, Redcliffs, Sandy Knolls, Scarborough, Spencerville, Swannanoa, Springston, Templeton, Woodend, Yaldhurst.
Using our network of professional florist we can offer next day to most areas within the South Island.
Note- some more remote areas do require a 2-3 day delivery time frame.
Simply call 0800 379 1234 and we will be able to answer any questions.
Using our network of top florists we can deliver to most areas within the North Island. For rural deliveries please allow 2-3 days for delivery.Please feel free to contact us if you have any questions about your delivery.
Sign into your account by clicking 'my account' on the website. Go to 'order history' section and click on invoice. This will bring your order up and simply print it off.
Yes, here is a few helpful details which make this easier to deliver-
Supply the name of the business and which floor the business is located on if a multi storey building.
The hours during which the recipient is at work.
Mobile phone number for the receiver is always helpful.
We will offer refunds to customers who receive goods that are in an unsatisfactory condition within 24 hours of delivery. All refunds will be processed within 24 hours of receiving the goods. Unfortunately we can not offer refunds after this period. To be eligible for a refund, you must have followed the care instructions on the back of the message card.Goods must be returned to our store if received in Christchurch or Canterbury area.Your flowers must be in the same condition that you received them and with original packaging.We require you to supply proof of purchase receipt. Once your refund request has been received, you will be notified that we have received your request for a refund and then we will notify you as to whether a refund is approved. If successful, payment will be credited back onto the credit card that was used for the transaction.Payment can take several working days before appearing on your statement.If you do not want a refund, we will re-deliver the exact item that you purchased.
We understand your concerns about submitting information online so we process your credit card payment through Windcave payment system which means we do not hold any information on orders through our website. If you have ordered over the phone and given us your credit card details , these are used to process your order then held securely before being collected by a security bin company for safe disposal.
You can also select items from our other baskets to create your own mix. Unfortunately not all dietary requirements can be catered for. Feel free to call our store if you have any questions on food ingredients.
If your order is unable to delivered to the address required, it will be returned to the shop and we will contact either the sender or receiver for a new address or other instructions as required.There will another delivery charge to cover the re-delivery costs.
Due to the Privacy Act we are unable to pass on any information to the receiver, however we will contact the sender and tell them that the receiver has contacted us and are we able to pass on their name. This can only be done with your permission.
